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After-sales services

We offer a comprehensive industrial after-sales service, focused not only on technical support but also on training plant operators and maintenance personnel, along with spare parts supply.

At Perinox, we understand that a project doesn’t end with the delivery of equipment or systems. Its true value lies in ensuring every installation operates efficiently, safely, and reliably over time.

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Remote technical support

Our remote support service provides immediate responses to operational issues without requiring travel:

  • Real-time diagnostics via connection to control systems

  • Parameter adjustments and process configuration

  • Direct support from specialized engineers

This reduces downtime and empowers plant teams to resolve recurring issues independently—with our backing.

Original spare parts

Using certified original parts ensures equipment longevity and prevents early failures:

  • Fast supply of critical parts and components

  • Recommended spare parts kits to maintain on-site stock

  • Technical guidance for installation and replacement so in-house maintenance teams can carry out changes correctly

Maintenance with knowledge transfer

Our approach to maintenance as part of after-sales service goes beyond technical interventions:

  • Guided preventive maintenance: inspections and check-ups carried out with internal maintenance teams

  • Hands-on training: direct instruction for operators on cleaning, calibration, adjustments, and troubleshooting

  • Customized maintenance plans: adapted to each company’s process type and technical staff level

  • Assisted corrective maintenance: in critical situations, we intervene while training your staff for future preparedness

This way, clients gain autonomy, efficiency, and confidence in their system operations.

On-site support

When necessary, we provide specialized on-site assistance:

  • Equipment installation and adjustment

  • On-site training for operators and maintenance technicians

  • Process supervision and regulatory compliance validation

Every on-site visit is also a learning opportunity, as we believe the best investment for our clients is to have skilled and self-sufficient teams.

Our commitment to after-sales service

  • Training for operators and maintenance teams

  • Always-available remote support

  • Original spare parts ensuring reliability and performance

  • Knowledge transfer as a core part of the service

  • Long-term commitment to plant continuity and sustainability

Every new project inspires us, because growing with you is part of our purpose.

Do you have a challenge ahead?

Let’s talk

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    Perinox has a certified quality management system, in accordance with the ISO 9001 standard by Bureau Veritas.

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